CUSTOM ON-SITE TRAINING
EQUIP YOUR EMPLOYEES FOR SUCCESS
Select from an array of courses to deliver on-site to your organization
CUSTOMIZED
TO YOUR NEEDS
Our Custom On-Site Training allows you to bring any of our public courses on-site or to have customized training, developed from the ground up, focused specifically on your organizational needs. DI On-Site Training also saves travel expenses, time away from the dealership, and allows dealer-specific initiatives to be incorporated.
Parts Counter Training
EQUIP YOUR FRONTLINE FOR SUCCESS
Our Parts Counter Sales training course is specially designed to help parts counter staff make more sales more often while providing excellent customer service.
EQUIP YOUR FRONTLINE FOR SUCCESS
Customized to fit your organization
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Service Counter Training
EQUIP YOUR SERVICE TEAM FOR SUCCESS
Our Service Counter Sales training course is specifically designed to help service personnel enhance customer experience and increase service sales.
EQUIP YOUR FRONTLINE FOR SUCCESS
Customized to fit your organization
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Service Warranty & Recovery Training
EQUIP YOUR TEAM WITH THE RIGHT TOOLS
A one-day course providing the essential service warranty and recovery training.
EQUIP YOUR TEAM WITH THE RIGHT TOOLS
Customized to fit your organizational needs.
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Transformational Customer Service
Transform how you serve customers
Demonstrate how to provide exceptional customer service and generate greater sales with proven methods that are practical and effective.
Transform how you serve customers
Customized to fit your organizational needs.
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ELITE LEADERSHIP
five key leadership behaviors that differentiate elite leaders
These behaviors have been distilled from the findings of four renowned research firms specializing in leadership effectiveness and peak-performing organizations.
five key leadership behaviors that differentiate elite leaders
Customized to fit your organizational needs
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PEOPLE-SMART LEADERSHIP
BUILDING SUCCESSFUL LEADERS
Provides management personnel the developmental training necessary to improve leadership effectiveness, improve employee satisfaction and productivity, and increase profitability.
BUILDING SUCCESSFUL LEADERS
3 Modules of leadership training
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Ag Dealer Management
Boost dealership efficiency, profitability, and proficiency
This holistic approach involves each department creating a complete dealer management system approach. It is a curriculum-based learning path, delivered over three, 3-day modules.
Build well rounded leaders
6 Modules over three, three-day sessions
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Aftermarket Management
Building Elite Aftermarket Knowledge & Leadership
Provides parts and service leaders the skills required to improve efficiency, growth, and profitability within their departments.
Building Elite Aftermarket Knowledge & Leadership
3 Modules of aftermarket training: Leadership, Parts & Service.
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IRON MANAGEMENT
EQUIP YOUR WHOLEGOODS TEAM FOR SUCCESS
Provides a holistic, dealer-wide approach to inventory control. Through your organization’s key leaders and staff, you can increase profitability and improve cash flow.
DRIVING SUCCESS
One of the best Iron Management courses in the business.
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FINANCIALS 101
UNDERSTANDING FINANCIAL METRICS
Employees who understand the components of a metric and how to use them to improve the metric, significantly impact efficiency, support growth and create long-term profitability.
UNDERSTANDING FINANCIAL METRICS
Two-Day Course
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WHOLEGOODS MANAGEMENT
A great start
This course offers insights into wholegoods management
Equip Your Managers For Success
Contact UsProfessional Sales Training
SALES TRAINING
Sales training from the basics to elite strategies
SALES TRAINING
We provide various levels of sales training depending on your needs.
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Contact us to deliver a course privately onsite
Grow your knowledge and
stay ahead of your competitors
trusted knowledge
Experienced instructors with firsthand knowledge of managing dealer organizations.
CUSTOMIZED CURRICULUM
Customizing the curriculum will address the unique requirements and goals of your dealership.
HANDS-ON LEARNING
Participants engage in real-world scenarios, simulations, and exercises relevant to their daily operations.
Some Testimonials
What people are saying
"Our company has been using the Dealer Institute for the past 6 years, training over 600 Parts and Service Members on the basic fundamentals of great customer service along with department profitability. The instructors do a great job in explaining the incremental changes each member can make to help contribute more to the bottom line profitability along with an improved customer experience."
Darrin IshaugPape Machinery
"Dealer Institute's on-site training empowers equipment dealers to navigate industry shifts with precision, ensuring not just sales, but lasting success."
Shawn SkaggsParallel Ag
“ The Outdoor Power Equipment Dealer Management course was instrumental in helping my employees grasp the full scope of our business."
Bud Herbert Motors Inc.Jim Herbert
“OPE Dealer Management training provided me and my employees insights and knowledge that will only make my dealership stronger.”
Mike GillumGillum’s Service & Repair, Inc.